Frequently Asked Questions
Your guide to shopping with GemsMantraTM
Are your gemstones authentic and certified?
Yes, all our gemstones are 100% natural and come with a certificate of authenticity from reputable gemological laboratories to ensure quality and origin.
How long does shipping take?
Domestic orders typically arrive within 5-7 business days, while international shipping can take 10-15 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all security tags and certification documents intact.
Do you offer customized jewelry settings?
Absolutely. You can choose your preferred gemstone and work with our designers to create a custom gold or silver setting tailored to your specific requirements.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and secure bank transfers. All transactions are encrypted for your safety.
How should I care for my gemstone jewelry?
We recommend cleaning your jewelry with a soft cloth and mild soapy water. Avoid harsh chemicals or ultrasonic cleaners for delicate stones like emeralds or pearls.